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Gold Plan |
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Remote Viewing of Security Cameras App |
Included |
Included |
Device Monitoring |
Reactive |
Proactive |
Remote Rebooting |
up to 8x per year |
Unlimited |
Priority Service |
Up to 48hrs |
up to 24hrs |
Email ticket support response |
Business Hours |
Extended Hours |
Phone support response |
Business Hours |
Extended Hours |
Yearly 25 point System Checkup & Cleaning |
Included |
Included |
Programming Changes to Savant System by CGIT Remotely or Onsite |
Up to 1x per year (not exceed 2 hours) |
Up to 2x per year (not exceed 2 hrs per call) |
Service Plan Cost – billed quarterly: |
$79/Month |
$199/Month |
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Service Call Rates |
Silver Plan |
Gold Plan |
Tech Service call Hourly Rate after 6 months |
$85/hr |
$75/hr |
First Hour of Service call – includes trip charge |
$85/hr |
$75/hr |
After Hours and weekend Onsite Support |
$140/hr |
$125/hr |
On Site Programmer Hourly Rate after 90 days |
$125/hr |
$95/hr |
Because Plans are billed quarterly, you must give a 30 day cancellation Prior to your quarterly billing date. If you are NOT on a service plan above. Any and ALL work is billed at a rate of $125/hr (minimum 1 hr) for all time except After Hours which is billed during non business hours at a rate of $150/hr (minimum 1 hr).
ALL terms in our Service Agreement APPLY to ALL Savant Service Plan Work and Hourly Work.