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Gold Plan | ||
| Remote Viewing of Security Cameras App | Included | Included | ||
| Device Monitoring | Reactive | Proactive | ||
| Remote Rebooting | up to 8x per year | Unlimited | ||
| Priority Service | Up to 48hrs | up to 24hrs | ||
| Email ticket support response | Business Hours | Extended Hours | ||
| Phone support response | Business Hours | Extended Hours | ||
| Yearly 25 point System Checkup & Cleaning | Included | Included | ||
| Programming Changes to Savant System by CGIT Remotely or Onsite | Up to 1x per year (not exceed 2 hours) | Up to 2x per year (not exceed 2 hrs per call) | ||
| Service Plan Cost – billed quarterly: | $79/Month | $199/Month | ||
| Service Call Rates | Silver Plan | Gold Plan | ||
| Tech Service call Hourly Rate after 6 months | $85/hr | $75/hr | ||
| First Hour of Service call – includes trip charge | $85/hr | $75/hr | ||
| After Hours and weekend Onsite Support | $140/hr | $125/hr | ||
| On Site Programmer Hourly Rate after 90 days | $125/hr | $95/hr |
Because Plans are billed quarterly, you must give a 30 day cancellation Prior to your quarterly billing date. If you are NOT on a service plan above. Any and ALL work is billed at a rate of $125/hr (minimum 1 hr) for all time except After Hours which is billed during non business hours at a rate of $150/hr (minimum 1 hr).
ALL terms in our Service Agreement APPLY to ALL Savant Service Plan Work and Hourly Work.