CGIT SERVICE AGREEMENT
Services Provided: The Customer hereby agrees to engage CGIT to provide the Customer with services outlined during the initial placed service call. If the Customer would like other work performed, a Change Order must be submitted, and a new Quote or Invoice will be provided. CGIT hereby agrees to provide such Services to the Customer in an efficient and timely manner.
Warranty: Customer acknowledges that no computer system, software, or network can be made 100% completely stable or secure, and that CGIT cannot guarantee the stability of ISP, safety or security of the client’s network or data. We do not and cannot support any software that is not compatible with the current operating systems. We do support a 30-day warranty on any parts provided by CGIT. Manufacturer warranty outstandsCGIT Warranty. Installation costs of replacement parts are waived for the 1st hour, but payable per 30 minutes thereafter.
Recurring Conditions: If the Customer notifies CGIT within 2 days of a service call that the problem for which that service call was made, has reoccurred, CGIT will evaluate the problem at no additional charge. If CGIT determines that the problem recurred because alterations were made by the customer, or the recurrence was caused by another system or software problem, or the customer did not follow proper instructions, the fix service call will be charged as normal. If the problem is reoccurring, the first hour of the fix is completely free, but payable per 30 minutes thereafter.
Limitation of Liability: It is understood and agreed that CGIT will not be liable to the Customer, or any agent or associate of the Customer, for any mistake or error in judgment or for any act or omission done in good faith and believed to be with the scope of authority conferred or implied by the agreement. The Customer agrees that CGIT shall not be responsible for the integrity or existence of any data on the Customer’s Network or Individual computer: and that the customer will hold harmless CGIT for the corruption or loss of any data during hardware failure, system restore, repair, recovery, or data transfer.
Confidential Information: All information relating to the customer will be held in confidence by CGIT and will not be disclosed or used except to the extent that such disclosure or use is reasonably necessary to the performance of the work needed or requested. All usernames and passwords are kept in a secure portal only available to CGIT staff on their local secure network. We are unable to provide usernames/passwords onsite. Phone calls are placed to the office for username/password information to uphold the upmost level of security for our clients. CGIT will retain passwords for certain “non” contract clients for a period of 1 month in our secure portal. After 1 months, all data will be deleted, and we will not be able to recover or provide username/password information.
Maintenance Clients passwords will be deleted immediately upon cancellation of contract.
Return of Property: In the event we have to keep your property overnight in our office, or for a length of time, upon completion of the service call, CGIT will return or warrant pickup to the customer any and all property, documentation, records or confidential information which is the property of the customer.
Compensation: Non-Maintenance clients must pay invoices COD. For onsite services rendered by CGIT, the customer will provide payment to CGIT in the amount shown on the provided invoice upon job completion. Amount of invoice will be based off the services provided at our hourly rate + parts, including driving time from point of dispatch. Payment is DUE UPON COMPLETION unless otherwise noted on invoice. Some jobs may require a deposit for pre-purchases; this will be noted on your Quote or Estimate. We accept Cash, Check, & Credit/ Debit Card. Please make all checks payable to: CGIT or Cheap Geeks IT
Payment Penalties: Because of the services we provide, payment is DUE UPON COMPLETION unless otherwise noted on invoice. This indicates that you have approved the work that was done. If other arrangements need be made, approval of terms must be agreed upon prior to start of service. CGIT Reserves the right to pick up any hardware that has not been paid for. CGIT Reserves the right to remove or undo any changes remotely to the client’s system for which payment has not been made. Our QuickBooks system will automatically add a $25.00 late fee to any invoice that is 15 days late with a 7 day grace period. If payment reaches 90 days past due, your account will be sent to collections, and or all services provided by CGIT will be halted. This includes the cancellation of any email, phone or fax services you pay to CGIT.
Maintenance clients: All invoices must be paid Net 15. Late fee policy above applies. Maintenance Client monthly overage invoices are due net 10. All Maintenance clients must provide a 30 day written cancellation letter of services. Clients still in contract (12. 24 or 36 months) must buyout remaining invoices due in contract term. This includes Maintenance & Phone Services + Hardware Lease. All Software like Email, Backups & Anti-Virus will be cancelled ON official day of cancellation. Month to month clients must have all current open balances and invoices paid Upon Cancellation.
Independent Contractor: In providing services under this agreement it is expressly agreed that the service provider is acting as an independent contract and not as an employee. The service provider and the customer acknowledge that this agreement does not create a partnership or joint venture between them and is exclusively a contract for services. Contact us for our W9 Information for tax purposes.
Included statement on all correspondence via QuickBooks: The Customer, by accepting the provided Quote, Estimate and/or by paying the provided Invoice, and/or by allowing the work to be performed, agrees to and acknowledges the above terms and conditions. CGIT Technology Integrators accepts the form of payment for Invoices as a digital signature agreeing to the terms and conditions laid out in this statement. This document is a link attached to EVERY Quote, Estimate, Invoice and Statement emailed to every client. A written copy can be provided upon request.
Mail all payments and Inquiries to:
CGIT or Cheap Geeks IT PO BOX 578250, Modesto CA 95357
(209)409-8676 | firstname.lastname@example.org