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Gold Plan | ||
| Remote Viewing of Security Cameras App | Included | Included | ||
| Device Monitoring | Reactive | Proactive | ||
| Remote Rebooting | up to 8x per year | Unlimited | ||
| Priority Service | Up to 48hrs | up to 24hrs | ||
| Email ticket support response | Business Hours | Extended Hours | ||
| Phone support response | Business Hours | Extended Hours | ||
| Yearly 25 point System Checkup & Cleaning | Included | Included | ||
| Programming Changes to Savant System by CGIT Remotely or Onsite | Service call hours included | Up to 1x per year (not exceed 2 hours) | Up to 2x per year | 4hrs a month | ||
| Service Plan Cost – billed monthly: | $199/Month | $300/Month | ||
| Non-Maintenance Service Call Rates | ||||
| Remote Tech Service call Hourly Rate | $95/hr | |||
| On-site Tech Service call Hr/Rate | $125/hr | |||
| After Hours and weekend Onsite Support | $150/hr | |||
| On Site Programmer Hourly Rate | $175/hr |
Because Plans are billed monthly, you must give a 30 day cancellation Prior to your next billing date. If you are NOT on a service plan above, Any and ALL work is billed at a rate above under Non-Maintenance Service Call Rates.
ALL terms in our Service Agreement APPLY to ALL Savant Service Plan Work and Hourly Work.