CGIT Service Agreement
Services Provided: The Customer hereby agrees to engage CGIT to provide the Customer with services outlined during the initial placed service call or ticket request. If the Customer would like other work performed, a Change Order must be submitted, and a new Quote or Invoice will be provided. CGIT hereby agrees to provide such Services to the Customer in an efficient and timely manner. CGIT reserves the right to decline services to any person for any reason. By accepting the CGIT quote and or Invoice sent to client, the client is agreeing to pay for the services outlined in the ticket, quote & invoice.
Warranty: Customer acknowledges that no system, software, or network can be made 100% completely stable or secure, and that CGIT cannot guarantee the stability of the ISP, safety or security of the client’s network or data. We do not and cannot support any software that is not compatible with the current operating systems. We provide a 30-day warranty on any hardware provided by CGIT. Manufacturer warranty outstands CGIT Warranty. Installation cost of replacement parts are waived for the 1st hour.
Recurring Conditions: If the Customer notifies CGIT within 2 days of a service call that the problem for which that service call was made, has reoccurred, CGIT will evaluate the problem at no additional charge. If CGIT determines that the problem recurred because alterations were made by the customer, or the recurrence was caused by another system or software problem, or the customer did not follow proper instructions, the fix service call will be charged as normal. If the problem is reoccurring, the first hour of the fix is completely free, but payable thereafter.
Limitation of Liability & Confidentiality: It is understood and agreed that CGIT will not be liable to the Customer, or any agent or associate of the Customer, for any mistake or error in judgment or for any act or omission done in good faith and believed to be with the scope of authority conferred or implied by the agreement. The Customer agrees that CGIT shall not be responsible for the integrity or existence of any data on the Customer’s Network or Individual device: and that the customer will hold harmless CGIT for the corruption or loss of any data during hardware failure, system restore, repair, recovery, or data transfer. All information relating to the customer will be held in confidence by CGIT and will not be disclosed or used except to the extent that such disclosure or use is reasonably necessary to the performance of the work needed or requested. CGIT does not retain any password information for time & materials clients. Once passwords are created and given to the client it is the clients responsibility to store said passwords.
Return of Property: In the event CGIT keeps property overnight in our office, or for a length of time, upon completion of a service call, CGIT will return or warrant pickup to the customer all property, documentation, records, or confidential information which is the property of the customer if all invoices for services have been paid. CGIT reserves the right to retain property until all debt is settled.
Compensation: Onsite services rendered by CGIT; the customer will provide payment to CGIT in the amount shown on the provided invoice upon job completion. Amount of invoice will be based off the services provided at our hourly rate + parts, including driving time from point of dispatch. Payment is DUE UPON COMPLETION unless otherwise noted invoice. Some jobs may require a deposit for pre-purchases; this will be noted on your Quote or Estimate. We accept Cash, Check, & Credit/ Debit Card. Please make all checks payable to: CGIT and mail to: 418 13th St, Modesto CA 95354
Payment Penalties: By allowing the work to be performed and receiving an Invoice for services, you are agreeing to pay said invoice. CGIT Reserves the right to pick up any hardware that has not been paid for. CGIT Reserves the right to remove or undo any changes remotely to the client’s system for which payment has not been made. Our QuickBooks system will automatically add a $25.00 late fee to any invoice that is 15 days late after a 7-day grace period. If payment reaches 60 days past due, your account will be suspended, and all services provided by CGIT will be halted. This includes the cancellation of any third-party services like email, phone or fax services you pay to CGIT to pay on your behalf.
Maintenance clients: All invoices must be paid Net 15. Late fee policy above applies. Maintenance Client monthly overage invoices are due net 10. All Maintenance clients must provide a 30-day written cancellation letter of services. Clients still in contract (12. 24 or 36 months) must buyout remaining invoices due in contract term. This includes Maintenance & Phone Services + Hardware Lease. All Software like Email, Backups & Anti-Virus will be cancelled ON official day of cancellation. Month to month clients must have all current open balances and invoices paid Upon Cancellation.
Independent Contractor: In providing services under this agreement, it is expressly agreed that the service provider is acting as an independent contract and not as an employee. The service provider and the customer acknowledge that this agreement does not create a partnership or joint venture between them and is exclusively a contract for services. Contact us for our W9 Information for tax purposes.
Included statement on all correspondence via QuickBooks: The Customer, by accepting the provided Quote, Estimate and/or by paying the provided Invoice, and/or by allowing the work to be performed on said invoice, agrees to and acknowledges the above terms and conditions. CGIT Technology Integrators accepts the form of payment for Invoices as a digital signature agreeing to the terms and conditions laid out in this statement. This document is a link attached to EVERY Quote, Estimate, Invoice and Statement emailed to every client. A written copy can be provided upon request. You can also find a copy of this document on our website: www.yourcgit.com under the “service agreement” tab.
Mail all payments and Written Inquiries to: CGIT, 418 13th St, Modesto CA 95354